Only Domestic US shipping is available at this time.
Some items may incur additional handling charges and will be noted on each product description.
Unless noted otherwise, buyer pays for shipping.
Items shipped via UPS include insurance.
All shipping includes delivery tracking information.
All orders shipping within the state of Illinois are subject to 8% sales tax (beginning July 1st, it will increase to 8.25%).
If for some reason your purchase doesn’t work out, we accept returns within 14 days for exchange or refund. (For furniture, please see our Furniture and Furniture Damages+Returns policies). Please email firstname.lastname@example.org within 7 days of receipt of your order for return authorization. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer. Please allow 7 days for your return to be processed.
For your convenience, you can start your shipping process here: Start Shipping Process
Most of our furniture items will be delivered third party by a delivery service provider. If in stock, most pieces ship within 2-3 weeks of order receipt. If a furniture item becomes out of stock once an order is received with a lead time of more than 4 weeks, we will inform you of the projected lead time and provide you with the opportunity for a full refund. Transit typically takes 7-10 business days. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a local delivery carrier representative will reach out to you directly to schedule a time that works for you to deliver your piece.
The local carrier representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs). Our handling fees do not cover White Glove Delivery or the installation of art or mirrors.
The delivery agent cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home. Please provide a clear pathway to the designated spot of your new piece.
Please inspect your piece upon arrival and provide a signature which states you have received and approved the piece. If you have any questions about how your furniture item will be shipped and delivered, please email us at email@example.com.
Furniture Damages & Returns:
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Our handling services will pre-inspect your piece before delivery to your home to ensure your piece looks perfect. Do not accept any piece that is damaged. It must be documented and returned with the delivery agent. Should your piece arrive with a defect or damage we will do our best to have a replacement shipped out to you as soon as possible. The delivery agent will contact us if the piece is damaged and rejected to start the replacement process.
Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 30% restocking fee. We cannot cancel orders for in-stock merchandise once it has been transmitted to our vendors and fulfillment centers.